Online and offline cross-store returns and exchanges

Products purchased on the official website can be directly sold to any self-operated offline experience store to apply for return. Products sold and purchased in self-operated offline experience stores can also be applied for return on the official website or another self-operated offline experience store.
If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.

Root warranty

Sugar mobile phones sold through all online and offline sales channels can enjoy normal return, exchange and warranty services after ROOT. In other words, normal return, exchange and warranty services have nothing to do with whether they are Rooted or not. If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.

"Unexpected Treasure" needs to be purchased together with the mobile phone on the official website and offline experience stores. It cannot be purchased separately. The usage period is one year from the date of purchase.
If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.

No warranty unless the mobile phone is repaired

1. After the mobile phone is repaired outside the warranty, a 90-day (inclusive) warranty will be provided for the repaired and replaced accessories. The warranty period is calculated from the date of repair;
2. For machines that are not subject to liquid leakage or are not dismantled and repaired privately during the warranty period, after non-warranty paid repairs, the host can inherit the original warranty period.
If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.